Jazz — Number Check, Codes & SIM Guide

Codes, helpline and step-by-step help for Jazz customers.

Jazz is Pakistan's largest mobile network by subscribers and is part of the VEON group. It took its current shape in 2016 when Mobilink merged with Warid, which is why former Warid ranges (032X) now belong to Jazz. Alongside voice and data, the Jazz group runs the JazzCash mobile wallet.

Official website
jazz.com.pk ↗
Customer support
111 (from a Jazz SIM)

Quick codes

ServiceCode
Check own number*99#
Check balance*111#
Helpline111
SIMs on your CNIC (PTA)SMS CNIC to 668
Original prefixes0300–0309 and 0320–0329

How to check your own Jazz number

  1. Open the dialer on the phone with the Jazz SIM.
  2. Dial *99# and press call.
  3. Your number appears on screen.

If the code fails, open the Jazz World app or see other ways to find your number.

SIM verification

To see every Jazz connection on your CNIC, use PTA's 668 service. If you find a SIM you didn't buy, visit an official Jazz franchise or service centre with your original CNIC and ask for it to be blocked. Biometric (fingerprint) verification is required for new SIMs, ownership changes and duplicates — do it only at an official outlet.

Internet packages

Jazz changes bundle prices and volumes often, so we don't list them here. For current daily, weekly and monthly offers, use the Jazz World app or the official website. Before subscribing, check the validity period, fair-usage limits and whether social or video data is counted separately.

Balance checking

Dial *111# for your main balance. Bundle resources (MBs, minutes, SMS) are shown in the Jazz World app. A small service charge may apply to some balance enquiries.

SIM replacement (lost, stolen or damaged)

  1. Call 111 or visit an outlet immediately to block the lost SIM.
  2. Visit an official Jazz service centre or franchise with your original, valid CNIC.
  3. Complete biometric verification — the SIM must be registered in your name.
  4. Pay the replacement fee (if any) and receive a new SIM with the same number.
  5. Update OTP-linked accounts (banking, wallets) once the new SIM is active.

Former Warid customers

If your number starts with 0320–0324, it was originally a Warid number. These SIMs now run on the Jazz network and use Jazz codes, packages and service centres.

Frequently asked questions

How do I check my Jazz number?

Dial *99# from the Jazz SIM. The number appears on screen.

How do I check my Jazz balance?

Dial *111#. Balance is also shown in the Jazz World app.

What is the Jazz helpline?

Dial 111 from a Jazz SIM. Charges may apply for agent calls; check jazz.com.pk.

Is 0320 a Jazz number?

Yes. The 032X range came from Warid, which merged into Jazz. A ported number may now be on another network.

Last reviewed: 2026-11-14. Codes and procedures can change — confirm with the official source before relying on them.